Return & Refund Policy
Last Updated: July 27, 2026
At MomNest, your satisfaction matters to us. Since our products are digital downloads (PDF guides), please read this policy carefully to understand how returns and refunds work.
1. Nature of Our Products
MomNest sells digital products (PDF guides) delivered instantly via email/WhatsApp upon purchase. Because these are digital goods and not physical items, traditional “returns” don’t apply — instead, we offer a money-back guarantee as outlined below.
2. 30-Day Money-Back Guarantee
We want you to feel confident in your purchase. If you’re not satisfied with the First-Time Mom Survival Kit bundle for any reason, you can request a full refund within 30 days of your purchase date — no questions asked.
3. How to Request a Refund
To request a refund, simply:
- Email us at [your support email] or message us on WhatsApp at [your number]
- Include your order ID / registered email/phone number used at checkout
- Let us know you’d like a refund (no detailed reason required, though feedback is always welcome)
We aim to acknowledge all refund requests within 24-48 hours.
4. Refund Processing Time
Once your refund request is approved, the amount will be refunded to your original payment method via Cashfree, our secure payment partner. Refunds typically reflect in your account within 5-7 business days, depending on your bank or payment provider.
5. Eligibility
To keep this process fair for everyone, refund requests are honored as long as they are made within 30 days of purchase. Requests made after this window will be reviewed on a case-by-case basis but are not guaranteed.
6. Duplicate or Accidental Purchases
If you accidentally purchased the bundle more than once, contact us immediately with both order IDs, and we’ll refund the duplicate charge promptly.
7. Non-Refundable Situations
Since access to digital content is instant, we ask that refund requests be made in good faith. Repeated purchase-and-refund patterns from the same customer may be reviewed and declined at our discretion.
8. Need Help?
We’re here for you. If you have any questions about your order, delivery, or this policy, reach out anytime:
contact@momnestindia.com
WhatsApp: 7205099362